Privacy
The True Athlete Project’s Privacy Policy
We take great care to safeguard personal data provided by users and to process this data fairly and lawfully in accordance with the General Data Protection Regulations (GDPR). We review our policies regularly in order to ensure our procedures are up-to-date.
Questions about your data or your rights? We'd love to hear from you.
support@thetrueathleteproject.org
UK Address
4th Floor
18 St. Cross Street
London
EC1N 8UN
US Address
Republic Centre
633 Chestnut Street
Suite 900
Chattanooga, TN 37450
Frequently asked questions
When do you collect my details?
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- You have visited our website
- You have applied for and/or engaged in one of our programmes
- You have written to us
- You have donated money to our charity
- You have completed our newsletter subscriber form.
How do you use my details?
We need your details to be able to communicate with you about your enquiry. We will only send you additional information (such as our newsletter) if you “opt-in”. Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting support@thetrueathleteproject.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
Do you share my details?
We never share your data with any third party unless we specifically ask for your permission beforehand.
What if I don’t want you to use my details anymore?
That’s fine. Simply contact us to tell us: support@thetrueathleteproject.
How do you keep my information secure?
We take precautions to prevent the loss, misuse or unauthorised alteration of personal information you give us, for example by restricting access to our systems.
We may send communications to you by email. E-mail is not a fully secure means of communication, and whilst we do our utmost to keep our systems and communications protected we cannot guarantee this. Any information you provide is us is held in strictest confidence. We will never sell your data to another organisation. You have the right to request copies of certain of your personal information within our custody and control, and details of how we use that information. Simply email us: support@thetrueathleteproject.
Know your Data Protection rights.
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
- You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Not happy with how we've handled your data?
Please get in touch first and we'll do our best to put things right. You can also raise a concern with the Information Commissioner's Office (ICO) at www.ico.org.uk